Privacy Policy

Last updated: 1 October 2026

This Privacy Policy describes how santiagoclothing.shop (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from santiagoclothing.shop (the “Site”).

We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device.

As you browse the Site, we may also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using technologies such as:

  • Cookies: Data files placed on your device or computer that may contain an anonymous unique identifier. Cookies help us operate the Site, remember preferences, analyze usage, and improve your experience.
  • Log files: These track actions occurring on the Site and may collect your IP address, browser type, Internet service provider, referring and exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic technologies used to understand how visitors browse and interact with the Site.

When you make or attempt to make a purchase through the Site, we may collect information including your name, billing address, shipping address, payment information, email address, and phone number.

We refer to this information as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How Do We Use Your Personal Information?

We use Order Information to fulfill orders placed through the Site, including:

  • Processing and confirming payments;
  • Arranging shipping and delivery;
  • Providing invoices and order confirmations;
  • Communicating with you about your order;
  • Providing customer service;
  • Processing returns, refunds, and exchanges; and
  • Detecting and preventing potential fraud or unauthorized activity.

Where permitted by applicable law and where the appropriate legal basis exists, we may also use your information to provide information about our products, services, promotions, or other marketing communications.

We use Device Information to help detect potential fraud and security risks and to improve and optimize our Site. This may include analyzing how customers browse and interact with the Site and assessing the performance of our marketing and advertising activities.

Legal Bases for Processing

Where GDPR applies, we process Personal Information only where there is a lawful basis for doing so. Depending on the circumstances, this may include:

  • Performance of a contract: For example, processing information necessary to complete and deliver your order.
  • Legal obligations: Where processing is required to comply with applicable laws or regulations.
  • Legitimate interests: Such as maintaining website security, preventing fraud, improving our services, and operating our business where our interests do not override your rights.
  • Consent: Where we request your consent, such as for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time where applicable.

Sharing Your Personal Information

We may share Personal Information with trusted third-party service providers when necessary to operate our business and provide our Services.

For example, our online store may be powered by Shopify, which provides the e-commerce platform used to operate our Site.

We may also use analytics services such as Google Analytics to help us understand how customers use our Site and improve our services. Where required by applicable law, we will obtain appropriate consent before using non-essential analytics cookies or similar technologies.

We may also disclose Personal Information where reasonably necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from government authorities;
  • Comply with court orders or other legal processes;
  • Detect or prevent fraud, security incidents, or unlawful activity; or
  • Protect our legal rights, property, customers, or business.

Cookies

Our Site uses cookies and similar technologies to provide essential functionality, remember preferences, analyze website traffic, and, where permitted, support marketing activities.

Where required by applicable law, you may be asked to provide consent before non-essential cookies are placed on your device.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Site.

Behavioral Advertising

Where permitted by applicable law and where the appropriate legal basis exists, we may use Personal Information to provide relevant advertisements or marketing communications.

You may be able to control personalized advertising through the privacy and advertising settings offered by advertising platforms, your browser, or your device.

If you receive marketing communications from us, you can unsubscribe using the instructions included in the communication or by contacting us directly.

Do Not Track

Please note that our Site may not respond to all browser-based “Do Not Track” signals.

You can manage cookies and certain tracking technologies through your browser settings and, where available, our cookie consent tools.

Your Rights

If you are located in the European Economic Area or otherwise protected by applicable data protection laws, you may have certain rights regarding your Personal Information.

Depending on the circumstances, these rights may include:

  • The right to access the Personal Information we hold about you;
  • The right to request correction of inaccurate or incomplete information;
  • The right to request deletion of your Personal Information;
  • The right to request restriction of certain processing;
  • The right to object to certain processing;
  • The right to data portability where applicable;
  • The right to withdraw consent where processing is based on consent; and
  • The right to lodge a complaint with a competent data protection supervisory authority.

To exercise your applicable rights, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

International Data Transfers

Because we may use service providers and technology platforms located in different countries, your Personal Information may be transferred to or processed outside the Netherlands or the European Economic Area.

Where such transfers are subject to GDPR requirements, we will take appropriate safeguards to help ensure that your Personal Information receives an appropriate level of protection, such as an applicable adequacy decision or appropriate contractual safeguards where required.

Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining transaction records, preventing fraud, resolving disputes, and complying with legal obligations.

When you place an order through the Site, we may retain your Order Information for our records for the period required or permitted by applicable law.

Data Security

We use reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements, or regulatory obligations.

When changes are made, we will update the “Last updated” date at the beginning of this policy.

Minors

The Site is not intended for individuals under the age of 18.

We do not knowingly collect Personal Information from children under 18. If you believe that a minor has provided us with Personal Information, please contact us so that we can take appropriate steps.

Contact Us

For questions about our privacy practices, this Privacy Policy, your privacy rights, or to make a complaint, please contact us:

Trade Name: santiagoclothing.shop
Phone: +31 6 33017804
Email: support@santiagoclothing.shop
Physical Address: Koningsplein, 1017 BB Amsterdam, Netherlands

santiagoclothing.shop is committed to handling customer information responsibly and respecting your privacy.