Shipping Policy
Last updated: 1 October 2026
At santiagoclothing.shop, we aim to provide a smooth, reliable, and efficient shopping experience. We carefully prepare every order and work with shipping providers to help ensure your items arrive safely and within the estimated delivery timeframe.
Handling Time
Processing Time: Orders are typically processed within 1–2 business days.
During this time, we carefully prepare, inspect, pack, and arrange your items for shipment.
Processing may occasionally take longer during weekends, public holidays, promotional periods, or periods of high order volume.
Shipping and Transit Time
Transit Time: Once your order has been processed and shipped, the estimated delivery time is approximately 5–8 business days, depending on the destination and shipping carrier.
Delivery times are estimates and may vary due to courier delays, weather, holidays, customs procedures, or circumstances outside our reasonable control.
Estimated Total Delivery Time
Total Delivery Time: From the date your order is placed, you can generally expect to receive your order within approximately 6–10 business days, including both processing and transit time.
Shipping Costs
Shipping Costs: Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
If free shipping is available for your order or destination, the applicable free-shipping offer will be shown at checkout.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and tracking link, where tracking is available.
You can use this information to monitor the progress of your shipment.
Please note that tracking information may take some time to become active after the package has been handed to the carrier.
Shipping Destinations
We currently ship orders to addresses within the United States.
At this time, we do not offer international shipping unless otherwise stated on the Site.
Delivery Issues
If you experience a delivery issue, including a significant delay, damaged package, or missing shipment, please contact our customer service team as soon as possible.
Please provide your order number and tracking information so we can investigate the issue and assist you.
If your tracking information shows that a package has been delivered but you cannot locate it, we recommend checking with household members or neighbors and contacting the carrier where appropriate. You may also contact us for assistance.
Lost or Missing Packages
If a package is confirmed as lost or missing while in transit, please contact us so that we can review the shipment and, where appropriate, work with the carrier to investigate.
The handling of delivered or misdelivered packages will depend on the circumstances and applicable law.
Incorrect Shipping Information
Please carefully review your shipping address before placing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot always be made once an order has entered processing.
Additional shipping costs caused by an incorrect address may be the customer’s responsibility where permitted by applicable law.
Delivery Delays
Estimated delivery times are provided for guidance and are not guaranteed.
Delays may occur due to:
- Weekends and public holidays;
- High order volumes;
- Severe weather;
- Courier or transportation disruptions;
- Unexpected logistical delays; or
- Other circumstances outside our reasonable control.
We appreciate your patience if an unexpected delay occurs.
Customer Service
Thank you for shopping with santiagoclothing.shop. We appreciate your business and are committed to providing you with a reliable and convenient shopping experience.
If you have any questions or concerns regarding shipping or delivery, please contact us:
Trade Name: santiagoclothing.shop
Phone: +31 6 33017804
Email: support@santiagoclothing.shop
Physical Address: Koningsplein, 1017 BB Amsterdam, Netherlands