Returns & Refunds Policy
Last updated: 1 October 2026
At santiagoclothing.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days from the date you received it, subject to the conditions below.
Conditions for Returns
To be eligible for a return:
- The item must be in the same condition as you received it.
- The item must be unused, unworn, and free from signs of damage or use.
- All original tags and labels must remain attached.
- The item should be returned in its original packaging where reasonably possible.
- A receipt, order confirmation, or other valid proof of purchase must be provided.
Certain items may be excluded from return where permitted by applicable law, including products that cannot reasonably be returned for hygiene or other legal reasons.
How to Initiate a Return
To request a return, please contact us at:
Please provide your order number and explain the reason for the return. If the item is damaged, defective, or incorrect, please include clear photographs where possible.
Once your return request is reviewed and approved, we will provide you with the return instructions and the appropriate return address.
Please do not send a return without contacting us first. Unauthorized returns may result in delays in processing.
Return Shipping
For returns due to change of mind, cancellation after dispatch, or exchange of size, the customer is generally responsible for the return shipping costs, subject to applicable consumer law.
If the product arrives damaged, defective, faulty, or does not correspond to the order, santiagoclothing.shop will cover reasonable return shipping costs where applicable.
Damage and Problems
Please inspect your order promptly after receiving it.
If the item is damaged, defective, faulty, or incorrect, please notify us as soon as possible at:
To help us assess the issue quickly, please provide your order number, a description of the problem, and clear photographs where applicable.
We will review the issue and provide an appropriate solution in accordance with this policy and your applicable statutory consumer rights.
Exchanges
The simplest way to make an exchange is generally to return the original item in accordance with this policy and place a new order for the desired size or item.
Once the return has been approved, any applicable refund will be processed to your original payment method.
Order Cancellation
You may request cancellation of your order as soon as possible after placing it.
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If your order has already been shipped, cancellation may no longer be possible. In that case, you may need to wait for delivery and then initiate a return in accordance with this policy.
Where applicable, shipping costs already incurred after an order has been dispatched may not be refundable, subject to your statutory consumer rights.
Refunds
We will notify you once we have received and inspected your returned item.
If your return is approved, the refund will be processed automatically to your original payment method.
We aim to process approved refunds within 7 business days after the return has been received and inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
If more than 7 business days have passed since your refund was approved and you have not received the amount, please contact us at:
Statutory Consumer Rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
If you are a consumer in the European Union, you may have additional statutory rights, including rights relating to faulty or non-conforming products and, where applicable, a statutory withdrawal period for online purchases.
Contact
If you have any questions about returns, refunds, exchanges, or cancellations, our customer service team is ready to help.
Trade Name: santiagoclothing.shop
Phone: +31 6 33017804
Email: support@santiagoclothing.shop
Physical Address: Koningsplein, 1017 BB Amsterdam, Netherlands